Shipping policy
Effective Date: October 31, 2023
This Shipping Policy describes the shipping and delivery practices of Anastasia Does Astrology ("we," "us," or "our") for orders placed through our website https://600403-2.myshopify.com/ ("Website"). We strive to provide a smooth and reliable shipping experience for our customers. Please read this policy carefully before placing an order to understand our shipping methods, delivery times, and any applicable fees.
Order Processing Time:
Upon receiving your order, we require a processing time of seven business days to prepare and package your items for shipment. Please note that processing time is separate from shipping time. The time in transit will vary and we cannot control carrier transit time. It's typically 3-4 business days in the US, depending on the final destination.
Shipping Methods:
We utilize a third-party drop shipment fulfiller to handle the shipping and delivery of our printed products. Candles and oils are shipped by Anastasia Does Astrology team. The choice of shipping carrier and method may vary depending on your location, the size of your order, and other factors. We will select the most suitable shipping method to ensure safe and timely delivery of your items.
Shipping Fees:
Shipping fees are calculated based on various factors, including the weight, size, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase. Additional fees, such as customs duties or taxes, may apply for international shipments and are the responsibility of the customer.
Shipping Destinations:
We offer shipping to the United States of America and a number of European countries. If your shipping address is outside these regions, please contact our customer support team for further assistance.
Tracking and Delivery Confirmation:
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package, if available. You can use this information to monitor the progress of your shipment and estimate the expected delivery date.
Estimated Delivery Times:
Delivery times may vary depending on your location and the shipping method selected. Please note that the estimated delivery times provided are approximate and not guaranteed. Factors beyond our control, such as weather conditions, customs clearance, or unforeseen delays, may impact the actual delivery time.
Order Tracking and Support:
If you have any questions or concerns regarding the status of your order, please contact our customer support team at anastasia.does.astrology@gmail.com. Our representatives will assist you in tracking your shipment and provide updates on its progress.
Lost or Damaged Shipments:
While we take great care in packaging and ensuring the safe delivery of your items, there may be instances where a shipment is lost or arrives damaged. In such cases, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
Return of Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect or incomplete shipping address provided by the customer, we will contact you to verify the shipping details. Additional shipping fees may apply for reshipment. If we are unable to reach you or if you no longer wish to receive the order, a refund minus the original shipping fees may be issued, at our discretion.
Changes to the Shipping Policy:
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any updates.
If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team using the contact information provided below.
Contact Support: anastasia.does.astrology@gmail.com